help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Says I'm offline?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2018 09:19

‎01-24-2018 09:19

Every time I try to change my goal or sync the app tells me I'm offline even though my connection is perfect? It's also not letting me accept my friend requests??? I've cleared the cache, uninstalled and reinstalled, logged out, force stopped, turned off my phone, then logged in again and it' still doing the same thing!!! If someone could give me a hand here that would be AWESOME!!

Best Answer
0 Votes
2 REPLIES 2

‎01-25-2018 10:06 - edited ‎01-25-2018 10:11

‎01-25-2018 10:06 - edited ‎01-25-2018 10:11

Hi there @HeavenLeigh0718, awesome to have new faces in the Fitbit Community!  I was reading you are expirincing issues to change your goals, accept friend requests or sync your tracker. Are you using Wifi or the mobile data of your phone?

 

This week we have released a new version that gradually will become available to all users. So review your Google play store if the update is available for you. For more details please take a look at this post: Android app version 2.65 is now available - 1/22. This might help to address the issue you are experiencing.

 

Now specifically for syncing issues perhaps the following thread will give you some extra help: Having trouble syncing? (here's how to fix this).

 

Hope this helps and let me know how it goes. I'll be around in case you need more help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎01-09-2020 13:10

‎01-09-2020 13:10

Is there a way to correct this? 

Best Answer
0 Votes