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Scammers using Fitbit app

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‎11-17-2020 16:26 - last edited on ‎11-18-2020 16:05 by Fitbit Moderator

‎11-17-2020 16:26 - last edited on ‎11-18-2020 16:05 by Fitbit Moderator

This is rather disappointing as what you would find in a dating app or chat room. I did report the user and hopefully Fitbit can screen users a bit better with asking for more details like maybe product serial number, purchase date, and store. If serial number doesn't match sorry no profile. I know from working in e-commerce it's tough to block everything, but this profile was basically blank and looks like they created it in less than 2 minutes. Yeah it stinks for the legit user to make them add more information and taking a bit more time, but it's better than the annoyance of scammers and the possibility of someone vulnerable being taken advantage of.

 

Moderator Edit: Clarified subject

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‎11-18-2020 16:05

‎11-18-2020 16:05

Hello @sanman202, it's nice to see you again participating here in the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

I'll be around if you need anything else.

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