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Screen Overlay Error

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Hello all. 

 

I got a new phone recently and when I try to sync my Zip I am getting an error: "Screen overlay detected. It says to change this permission setting, you first have to turn off the screen overay from Settings > Apps.

 

But when I go there, there are no apps called screen overlay, and and the Fitbit app isn't there to change any settings either. I've tried the solutions here to no avail: http://forums.androidcentral.com/nexus-6p/608754-screen-overlay-detected-change-permission-6p-messed....

 

I have a Samsung Galaxy Note 6.

 

Please advise. Smiley Frustrated

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@C245 thanks for stopping by! Well that's pretty weird. I suggest uninstalling the app, restarting your phone, and installing the Fitbit app again. If you could post a screenshot, It'd be great! 

 

I'll be looking forward to your new comments! Cat Wink

Mariam | Community Moderator, Fitbit

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I am also getting the new thing when I am trying to connect my charge 2.

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Hello, @Akgonzalez2! Thanks for joinin in! Heart Are you getting an error message like our friend, @C245? Please provide as much information as you can.  Also if you could post some screenshots it would be very helpful. 

 

Are you trying to set it up using a mobile device? Make sure it it compatible and I suggest you to set it up using a computer first, and then you can sync it using the App. 

 

Keep us posted! Smiley Very Happy

Solange | Community Moderator, Fitbit

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