Screen gone blank

[FeeFee1965]

Nothing on screen???

[MakMak]

Hi, @FeeFee1965! Have you tried restarting your phone and uninstalling/reinstalling your app?

[Rich_Laue]

Which screen are you triggering to @FeeFee1965 

Is it one of the screens in the Fitbit app on your android device. 

[DavideFitbit]

Hello @FeeFee1965, it's good to see you around in the forums, welcome. 

Let us know if you're still having trouble with the blank screen. However, as @MakMak and @Rich_Laue mentioned, I also wonder if you're seeing this in the Fitbit app or in your tracker/smartwatch; please provide more details so we can investigate further. 

As it was mentioned previously, and for both cases, a restart of your phone or a restart of your Fitbit device could be of help. 

Please keep me posted. 

[Mommaoooki]

Mine did the same thing .it vibrated when I put it on charge it synced ok and they sent me an email to reset it but that didn't help so i called and sounds like its been a problem .they are sending me a new one

[DavideFitbit]

Thank you for the update @Mommaoooki, I'm sorry to see that it wasn't possible to find a solution, but it's good to know that you'll be receiving a replacement soon.  

[Mommaoooki]

I received my new fit bit in only3 days instead of a week later. Is this new one under a new one year warranty?

Thanks Jane

[DavideFitbit]

Thank you for your reply @Mommaoooki, it's good to know that you've received your replacement device. Sorry for the late reply.

Regarding your question about the warranty, this would start counting from the data of purchase of the original device, it wouldn't reset in case you receive a replacement tracker. You can find the complete warranty policy here as well. 

Let me know if you have further questions.