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Screen not working properly / Unable to login using app

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‎09-17-2019 10:40 - last edited on ‎09-18-2019 15:26 by Fitbit Moderator

‎09-17-2019 10:40 - last edited on ‎09-18-2019 15:26 by Fitbit Moderator

I can not log in. I have an LG G* with the most recent version of Android. I rebooted my device, cleared cache, etc. Now, anytime I try to log in, it says "Fitbit.com is not available right now. Please try again later". But I can log in to the site on my computer.....

 

I seem to be having continual issues with Fitbit and it's becoming very frustrating. Around a 10 days ago, all my data was lost and I had to spend a week going back and forth with support until they finally even understood the issue and helped resolve it. 

Yesterday, my screen started looking bad. The screen was all grey. I could still read the numbers, but it was not white on black. It became a greyscale. 

 

Moderator edit: Subject for clarity 

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‎09-18-2019 15:25

‎09-18-2019 15:25

Hello @ni1017, welcome to the Community Forums!

 

I appreciate the details that were shared in your post, your effort and patience troubleshooting this situation prior to posting are appreciated, thanks for contacting our Support team too. Regarding the difficulties experienced with the Fitbit app. can you please let me know when was the first time you experienced this and how many times since then? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app
  2. Uninstall the app from your mobile device
  3. Make sure that the Android version is up to date
  4. Reboot your mobile device
  5. Reinstall the Fitbit app 
  6. Login using your account credentials
  7. Let me know if the issue persist.

 

Please take in consideration that your mobile device is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. If you experience the same situation after trying the above steps, please try with a compatible device instead and let me know if you experience the same.

 

To better assist you with the screen concern, can you please send me a picture of your device? (You can refer to this post to attach the image). Also, please try our restart process and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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