Sense not accepting wifi password in android mobile app

[cameron827]

I'm trying to get the wifi setup for my Sense device.

I'm able to get the device synced without wifi, but it's not accepting password entry to connect to a wifi - which I need for certain apps. 

I get to the wifi page with available networks on the mobile app under my Sense, see available networks, select the one i need and type in the password. However once I go to hit ok - it's like its not sensing that im tapping the button, it also does not respond to hitting return on the keyboard. The password modal closes if I hit cancel, right next to it, so I don't get why that button does not work - and it's not telling me if something is entered incorrectly or anything.

For reference, I am on the Android mobile app.

[SunsetRunner]

Hello @cameron827 

I’d try logging out of the Fitbit App then force shut the app by swiping it upward. Restart your Android phone then log back into the Fitbit App and try again. Maybe it just needed refreshing.

😃 please let me know if this answered your question and fixed the issue.

[cameron827]

Thank you for the suggestion, unfortunately still having the same issue

[SunsetRunner]

Hello again @cameron827 

If you have trouble adding a Wi-Fi network, complete the steps below:

Step 1

1. Restart your watch by pressing and holding the back (left) and bottom buttons until you see the Fitbit logo.
2. Go back to the Fitbit app and try again to add a Wi-Fi network.
3. If you see other networks appear in the list of available networks, but not your preferred network, move your watch closer to your router.

If you still can't connect your watch to Wi-Fi, continue to step 2.

Step 2

Remove your watch from the list of Bluetooth devices on your phone (known as "unpairing").

1. On your phone, go to Settings> Bluetooth> Sense> find an option to forget the device
2. Go back to the Fitbit app and try again to add a Wi-Fi network.

Note that you must set up notifications again after unpairing your watch from your phone. For instructions, see How do I get notifications from my phone on my Fitbit device?

Look here for more information if needed:https://help.fitbit.com/articles/en_US/Help_article/2249.htm

😃 Hopefully this will sort things out. Please keep me posted