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Sense syncing difficulty

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‎03-19-2021 06:24 - last edited on ‎03-22-2021 19:04 by

‎03-19-2021 06:24 - last edited on ‎03-22-2021 19:04 by

Why do I constantly have to re sync my fitbit sence, there's obviously a problem.

I have to go over the steps to sync it every couple weeks and I do the same steps but sometimes it takes days following the same steps to get it to sync , causing unhealthy stress, for the cost of the watch, it's not worth it, to time consuming to keep it synced.

Moto e6 is my device.

 

 

Moderator edit: subject for clarity 

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‎03-22-2021 19:04

‎03-22-2021 19:04

Welcome to the Fitbit Community, @KarenOldfield.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. Syncing difficulty is usually caused by a missing requirement and I recommend confirming the complete troubleshooting steps at Why won't my Fitbit device sync? 

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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