Sense unusable since update.

[HeatherG8]

My Sense has been unable to sync with the app/android phone since I allowed the latest update four days ago. My Sense is showing the today tile on the face, won't do anything else. I've tried everything I've  read to try; turning phone on and off, turning Sense on and off, turning Bluetooth on and off, uninstalling and reinstalling the app, all numerous times. In frustration I then deleted my Sense in the app and have been trying to set my Sense up as a new device, as I read that might work, but no. My Sense will not connect to my phone/app.

[HeatherG8]

My Sense will not connect to my phone since I allowed an update four days ago.  I've tried everything I have read to try; turning on and off my phone, my Bluetooth and my Sense, uninstalling and reinstalling the app, all numerous times. In frustration I deleted my Sense from the app and have been trying to set it up as a new device, since I read that might work; nope. My Sense will not connect to my android phone since the update!

[Guy_]

Hi @HeatherG8  - if you are on 3.65 or later of the Fitbit App try chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.