Set up - triggers exercise stopwatch pressing the side button

[SunsetRunner]

Hello,

I am trying to connect my Charge HR to my phone. As far as I am aware I have to press and hold the button for 3 seconds to get the code to pair with the device. However, holding the button triggers the exercise stopwatch timer instead and therefore I never can get the code.

I also cannot reset the device for the same reason! 

I don't know what to do here.

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi there, I was reading the concern about setting up a Charge HR. The indication to press the button is just to press the button consecutively in a moderate pace without holding the button. Otherwise this will trigger the exercise mode of the tracker. For more details please refer to this video. 

Hope this helps and for other concerns stay tuned to the Fitbit Community.