Setting sleep goals changing time

[iwatts3519]

I've just purchased a Pixel 8 Pro and Pixel Watch 2 - Fitbit seems to be working on both watch and phone, and syncing data.

However, when I try to set my sleep goals, specifically the bedtime and Wake Up Time, I find that the time I choose is different to the time recorded.

So, for example, When I set the Bedtime to 10pm and click Set Goal, it takes me back to the Sleep Goal screen but has a bedtime of 06:00. The wake-up time of 7am similarly changes to 15:00.

Also no sleep is recorded on waking this morning.

I have tried unparing the watch from the Fitbit account and reconnecting. I have tried changing the phone's Time Zone settings from automatic to manual. I have tried logging out of both the watch and app and logging back in again.

Steps and activity are all working fine - it's just sleep goals that is not working. There must be a way to get it working - otherwise, I cannot use the sleep functionality of the watch with Fitbit as it will record me sleeping in the day, which is incorrect (or won't record me sleeping at all)

Is there a solution? I have searched but cannot seem to find one that works.

[RiekoC · Accepted solution]

Hello @iwatts3519 

Have you tried again to set up your bedtime mode? There was a Fitbit system outage on Wednesday (11 Oct 2023). Although the main impact of the outage was to logging in & syncing, I don't know if it could have impacted setting up bedtime mode. 

I have the Pixel 8 & Pixel Watch 2. I tried making the same changes to my bedtime mode in the Fitbit app and didn't encounter the issues you reported. 

If you're still having issues with setting up your bedtime mode, please let us know so we can try to figure out how to fix it. 

[iwatts3519]

Hi, and thanks you. That seemed to sort things. My bedtime mode seemed to be coming on at Random times v all sorted now. 

[iwatts3519]

Yes I tried again and it worked. Apologies I should have updated the post.