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Setup device issues - Not recognizing 4 digit code

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‎05-23-2018 01:52 - last edited on ‎05-28-2018 09:43 by Moderator Alum

‎05-23-2018 01:52 - last edited on ‎05-28-2018 09:43 by Moderator Alum

Hi ive bought a charge hr, i have a Samsung galaxy s8 and downloaded the app. Went to set up device, it finds my fitbit when i input the 4 didget number it just searches then after a few minutes it comes up saying number doesnt match. Ive logged out/uninstalled app, launched it again, swiched phone off/on but still the same. Can anyone help please

 

 

Moderator Edit: Updated Subject For Clarity.

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‎05-28-2018 09:43

‎05-28-2018 09:43

Hi there @Donllie, awesome to see you as a new member of the Fitbit Community! I'm sorry for the late response and I'm wondering how it goes? Were you able to set up your Charge HR?

 

In case you need some extra help, this article will  give you additional information: Why can't I set up my Fitbit device?

 

See you around and let me know if you need more help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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