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Setup difficulties with Blaze and Samsung Galaxy s20 ultra

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‎03-21-2020 14:36 - last edited on ‎04-21-2020 12:29 by Fitbit Moderator

‎03-21-2020 14:36 - last edited on ‎04-21-2020 12:29 by Fitbit Moderator

I have problems, connecting the blaze via Bluetooth with my Phone. Only the classic bt is working. But then it wont sync. 

Is there an incompatibility?

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎04-21-2020 12:29

‎04-21-2020 12:29

Hi @UlrichMendel, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎05-09-2020 03:15

In response to RicardoFitbit

‎05-09-2020 03:15

I have a fitbit blaze and it will not connect with Samsung S20+. It is connected via Bluetooth  but when I open the fitbit app and try to sync, I get no device found. I have used my blaze for several years on another Samsung phone and love it! I would like to be able to continue using it with my new phone.

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