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Setup difficulties with Charge 2

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‎10-21-2019 22:27 - last edited on ‎10-22-2019 13:20 by Fitbit Moderator

‎10-21-2019 22:27 - last edited on ‎10-22-2019 13:20 by Fitbit Moderator

So recently I got a Fitbit charge 2 from a relative second hand. I'm trying to connect it to the Fitbit app on my phone (android) and it just says searching... Occasionally it will say "we found your tracker!" But then it says connecting and the stops again. Any help appreciated. Thanks in advance.

 

Moderator edit: Subject for clarity 

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‎10-22-2019 13:18

‎10-22-2019 13:18

Hello @Elian05, welcome to the Community Forums!

 

If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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