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Unable to setup Blaze

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‎10-22-2019 01:03 - last edited on ‎10-22-2019 12:50 by Fitbit Moderator

‎10-22-2019 01:03 - last edited on ‎10-22-2019 12:50 by Fitbit Moderator

My Fitbit Blaze was added as a device but stopped syncing with my Samsung mobile.  Despite deleting it as a device and attempting to reload I am unable.  The app says it cannot find the tracker, although the Blaze is a connected with my phone via bluetooth.

 

Moderator edit: Subject for clarity 

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‎10-22-2019 12:48 - last edited on ‎09-18-2025 08:05 by Fitbit Moderator

‎10-22-2019 12:48 - last edited on ‎09-18-2025 08:05 by Fitbit Moderator

Hello @BillCrisman, welcome to the Community Forums!

I appreciate the information that was shared in your post, thanks for troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which Samsung mobile device are you using? When was the first time you experienced this and how many times since then? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

Keep me posted, I'll be around if you need anything else.

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