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Setup difficulties with Samsung Galaxy A70

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‎12-08-2019 06:16 - last edited on ‎12-09-2019 14:21 by Fitbit Moderator

‎12-08-2019 06:16 - last edited on ‎12-09-2019 14:21 by Fitbit Moderator

Hi I recently got a samsung a70 but will not connect to my phone. Can someone help me with this as I got my Fitbit as a graduation present and would love for t to work. 

 

Moderator edit: Subject for clarity 

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‎12-09-2019 14:20

‎12-09-2019 14:20

Hi @Grainneh, welcome to the Community Forums! Thanks for your post.

 

I appreciate all the information that was shared in your post. To better assist you with this, can you please let me know which Fitbit device are you trying to setup with your Samsung Galaxy A70? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

 

Keep in mind that the mobile device under discussion is not listed as a compatible device with our products and services, therefore, you can experience connection difficulties with it.

 

Let me know if you have any additional questions.

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