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Setup difficulties with Versa

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‎01-04-2020 13:14 - last edited on ‎01-06-2020 14:57 by Fitbit Moderator

‎01-04-2020 13:14 - last edited on ‎01-06-2020 14:57 by Fitbit Moderator

Versa cant be added and wont sync. Did before till 2020

 

Moderator edit: Subject for clarity 

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‎01-06-2020 14:56

‎01-06-2020 14:56

Hi @Sandypie1, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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