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Not receiving text notifications

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‎01-04-2020 12:14 - last edited on ‎01-06-2020 15:17 by Fitbit Moderator

‎01-04-2020 12:14 - last edited on ‎01-06-2020 15:17 by Fitbit Moderator

My Ionic all of a sudden will not receive all notifications except text messages. I have a Samsung Galaxy S10. I am able to get phone call, email, Facebook, etc notifications. How can I get the text messages notifications back?

 

Moderator edit: Subject for clarity 

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‎01-06-2020 15:16

‎01-06-2020 15:16

Hi @BGent, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and the details that were shared in your post. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Ionic are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

 

Let me know if you have any additional questions.

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