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Setup inconvenience

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‎01-16-2017 00:32 - last edited on ‎02-17-2017 04:54 by Moderator Alum

‎01-16-2017 00:32 - last edited on ‎02-17-2017 04:54 by Moderator Alum

I replaced my charger HR with a new one & when I go under account to set up a new charger, it's not there. There's nothing under account for set up. Where should I be going?

 

Moderator edit: Subject for clarity

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4 REPLIES 4

‎01-16-2017 00:42

‎01-16-2017 00:42

That's strange. When I touch "account" there is a "+ set up a device" right above the red "shop fitbit".

 

What do you see there?

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‎01-19-2017 00:27

In response to SteveH

‎01-19-2017 00:27

@Sandsan did you get this sorted in the end?

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‎02-14-2017 17:29

In response to SteveH

‎02-14-2017 17:29

I have the same problem.  It was on occasion  not syncing with my phone today it doesn't want to sync but once tried several different times turning things on and off WiFi and such still can't get it to sync it's starting to get really annoying

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‎02-17-2017 04:56

‎02-17-2017 04:56

A warm welcome to the Forums @Sandsan, @debmagic it's great to see you around and @SteveH thanks for stopping by.

 

I would like to know if you keep having problems setting up your trackers? If you do, please confirm you are doing the following from your Android Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

Also, please verify that your app is update by following the instructions provided in the How do I update my Android Fitbit app?.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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