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Setup not working - Charge 5 / Samsung Galaxy S21

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‎12-15-2021 15:39 - last edited on ‎12-18-2021 11:47 by Fitbit Moderator

‎12-15-2021 15:39 - last edited on ‎12-18-2021 11:47 by Fitbit Moderator

I purchased Charge 5 yesterday only to return it to day due to it not pairing with My Galaxy S-21.

 

Moderator edit: Subject for clarity.

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‎12-18-2021 11:49

‎12-18-2021 11:49

@n8zsa Welcome to the forums. Thanks for your inquiry regarding the setup of your Charge 5. Did you receive a specific error message while setting it up? Did the Fitbit app find the Charge 5 for setup? In case you have kept the device, I suggest you try the tips on the following article: Why can't I set up my Fitbit device?. 

 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

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