help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Shambolic Sync Stress Shambles

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-02-2017 10:42

‎11-02-2017 10:42

Sync Stress is killing me. 4 hours in and no sync. Alta HR user and can't sync for the last 4 pigging hours. Uninstall app..... Install app done. Bluetooth On..... Off...... On...... done. Press USB 3 times in 4 seconds.......... guess what....... done. Another 15 to 20 other actions also....... guess what........ DONE. I love your product....... LOVE IT!!! But........STILL no pigging sync. You are destroying your product and it's affection I have for it...... Don't make me use other products....... Please Please Please sort the pigging thing out....... (pigging used as an alternative word to stay politeish....)

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-05-2017 10:42

‎11-05-2017 10:42

Hey @tonyandjune.

 

I can absolutely understand how you can be extremely frustrated. Thanks for sharing that you have indeed tried to restart your Alta HR. 

 

In this case I'd like to ask you a few questions:

  • What mobile device are you using? Have you checked if it is a compatible device? Please remember that incompatible devices will almost certainly have issues like this.
  • Do you get any error message when you try to sync? If so, what does it say?

Look forward to your reply so that we can find the best way to proceed.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

Best Answer
1 REPLY 1

‎11-05-2017 10:42

‎11-05-2017 10:42

Hey @tonyandjune.

 

I can absolutely understand how you can be extremely frustrated. Thanks for sharing that you have indeed tried to restart your Alta HR. 

 

In this case I'd like to ask you a few questions:

  • What mobile device are you using? Have you checked if it is a compatible device? Please remember that incompatible devices will almost certainly have issues like this.
  • Do you get any error message when you try to sync? If so, what does it say?

Look forward to your reply so that we can find the best way to proceed.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer