Sleep Doubled on Fitbit App

[SturgA]

Hello,

Recently anytime I touch something in the fitbit app to view it, it records it again and doubles it. If I exit the app and start it again everything is normally fine except it permanently alters my "goals". So if I slept for 8hrs and viewed the sleep, it would log another 8hr sleep. When I exit and restart the app it'll only have one 8hr sleep logged but the chart remains set above measuring your weekly sleep remains at 16hrs. I've tried uninstalling and reinstalling the app. I even disconnected my fitbit and tried a different one to see if that was the issue. I don't have this problem on the windows 10 app so I'm not sure if its exclusive to android.

Thank you,

Any help would be greatly appreciated

Moderator edit: Clarified subject

[LanuzaFitbit]

Thanks for joining the Community @SturgA! 

I'd like to take a closer look at this situation. Could you take a screen shot of it and then post it here as a reply? That way I can see exactly what you mean. Additionally, please answer these questions:

• What phone are you using?
• When did this start happening?

Finally, thanks for letting us know that you have already tried closing the app as a temporary work around.

Let me know if you have any questions.

[SturgA]

Hello,

I've also tested this on my husband's phone with another fitbit and the issue persisted there. I've taken a screenshot after I've opened the detailed view of a sleep after a sleep a couple times causing the doubling issue.

Both my husband and I are using the galaxy s8. The android on our phones is up to date as is the fitbit app. This has been happening since the 5th but I wasn't using a Fitbit before then so I'm not sure if this was happening before the 5th.

Thank you for your help!

Update: I'm not having this issue in any other menus at this time. If seems to just happen on the sleep menu.

[LanuzaFitbit]

Hello @SturgA! 

Thanks for those pictures and checking on your husband's account.

My question would be if you are both using the same device or different S8's?

In the meantime I'd like to recommend that you log out of the app, force close it and then open it again and log back in and check if the sleep details are still doubling up like that.

Let me know if you have any further questions.

[SturgA]

We use separate devices for our Fitbit accounts and my versa hasn't been synced to his phone or account before.I tried to force close the app and it resets everything but if I open any of the sleep logs it still doubles everything.

[BleeeK]

This happens on my Pixel 2 (Android 9) as well. If you are looking at the Sleep page and swipe up to look at recent apps, and then touch the Fitbit app again, it doubles everything that is under "This Week".

[LanuzaFitbit]

Hello @BleeeK and @SturgA.

Since your posts, back on 8/10, a new version of the app has been released (2.76.1). You can read more about it by clicking here. Could you confirm if you have installed this version and if so, if the issue has persisted since then?

Look forward to your replies.

[BleeeK]

Hi,

Yes, the issue is still there for me. I'm on version 2.76.1 (20213305).

[LanuzaFitbit]

Hello @BleeeK.

Thanks for letting me know and the feedback. I'll be sharing this with the rest of the team.

If we receive any news or updates, we'll be sure to let everyone know.

Let me know if there are any further questions.

[Missofdivinity]

I use an lg g5, same issue.  Every time I view sleep it adds it in.  I have tried everything listed below to date and no change either.  

[BleeeK]

Hi,

This issue has been fixed.

[LanuzaFitbit]

Hello @BleeeK.

Thanks for taking the time to share your details on the matter. 

Glad to read that everything seems to be working correctly now! Hopefully it will continue to work without any hiccups.

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users.

Let me know if there is anything else that I can do for you.