Sleep Logs show '0 time asleep'

[KateFitbit]

Fitbit Update 04/18/2018: Hey everyone -- Our team has resolved this issue, which means you should be able to sync your sleep logs from last night and the app will display your actual hours slept as opposed to 0 time asleep. Thanks for your patience as we worked to the get this resolved as quickly as possible. I will be closing this thread as the issue is resolved.

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Fitbit Update 04/17/2018: We're aware of an issue where users who logged sleep may see their time asleep as 0 minutes.

We're working on getting this resolved as quickly as possible. In the meantime, we have a workaround:

Workaround:

• Manually edit your sleep log (hit the "edit" button at the top right of the app and change your start OR end time by 1 minute.
• Save the change
• This will recalculate your sleep and should resolve the issue.

Please note I have merged several threads with this issue. I will have more information for you once this has been fully resolved. Thanks for your reports and continued patience as we work on a fix. 

[Nathcat]

Same thing here. Tried editing the sleep section with no luck. 

[Foodlady]

I tried that too without success. Looks like there hasn't been a response from Fitbit since February. Hoping they post one shortly. Seems like this week there was a whole lot of problems.

[SEG06]

I'm having the same issue as the others. It's showing every minute of sleep but "0 awake". Updated app. Rebooted my phone. Tried editing sleep, deleting them manually adding... Nothing works. 

Not resolved.

[Foodlady]

Just tried to edit it one more time. I made a change this time, changing my bedtime from 10:31 to 10:30. But when I did that, it all updated fine. I don't know if that helps anybody else, but it solved my problem.

[Eliph271]

I am also having this issue.  I have a samsung s8 and an ion fitbit

[Eliph271]

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@RobertoME wrote:

Hi there @GigaBeast, thank you for visiting the Fitbit Community! I was reading your post that your sleep in being recorded but it shows 0 minutes of sleep. I'm curious with something regarding this issue, you mentioned one of your logs updated to reflect the correct information, so I would like to ask how often is this happening? Is this issue repeating on a daily basis?

If this is the issue you are experiencing rest assure we are investigating the root of this bug. There is a small portion of users who have reported this too.

See you around and let me know if you have more questions.

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I am also having this issue.  I have a samsung s8 and an ion fitbit

[kmcr14]

This is also happening to me. I have a Charge 2 and a Moto G5s Plus. I haven't been able to do the editing sleep trick yet to see if it works.

[toddsdonald]

Yup me too. Issue just started this morning for me.

[MarkCamp]

I have the same issue.  This morning  My Fitbit Charge 2 displayed the total hours I was asleep.  Going into the daily record showed a sleep stages graph that looks OK, but all of the number are at 0.  Today was the first day this happened to me, but my wife has had the same problem for the last 3 days.

[LostScientist42]

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@RobertoME wrote:

Hi there @GigaBeast, thank you for visiting the Fitbit Community! I was reading your post that your sleep in being recorded but it shows 0 minutes of sleep. I'm curious with something regarding this issue, you mentioned one of your logs updated to reflect the correct information, so I would like to ask how often is this happening? Is this issue repeating on a daily basis?

If this is the issue you are experiencing rest assure we are investigating the root of this bug. There is a small portion of users who have reported this too.

See you around and let me know if you have more questions.

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I don't think it's a small portion of users with the amount of posts today. The app started to malfunction for me today after syncing with the Versa after swapping from the Alta. 

Samsung S7 Edge, Oreo, Fitbit app is the latest version. I've tried a hard reset and a reinstall. It hasn't helped and crashes every time I explore the sleep aspect of the app. I've gone back to edit the log and it now no longer shows 0 min of sleep but the app still crashes when I attempt to look at the sleep log. I can only view REM, deep sleep, light sleep, awake, categories on the desktop app.

[RobertoME]

Hi there everyone and thank you for bringing this matter to my attention @LostScientist42,

You are correct, by the time I made my comment there wasn't any reports. However, for any who are having this issue with your sleep logs, rest assure we are already investigating the root of this problem.

Some users have reported that editing the sleep log resolves the issue issue. So, feel free to give it a try as a workaround in the meantime.

If new information arise, I will let you know!

[FitzTML]

I have a similar issue:

When I page through my sleep stages (first swipe to Awake) my app crashes:

[Lilbiddy]

Me too. 

I went to bed around 5 am after reading reports of this. So have just synced for the first time today and hey presto another fibbit fail. 

What's changed that this has suddenly started?

I'm using a charge 2 and Sony experia m4 aqua. 

[Lilbiddy]

OK, just tried the editing solution and it seems to have worked for me. Time will tell or not as the case may be. 

[Denisewizz]

Sleep pattern showing zero hours sleep  will not let me check  how long been awake or asleep 

[FitzTML]

Editing my sleep log resolved the instance, and I don't crash my app anymore. Please note: you have to make a change. Just tapping "edit" then "Save" didn't work for me.

[CaroleMaxwell]

Tried this and still does not work. Thanks 

[WavyDavey]

Hi @Denisewizz,

Check out the thread linked below for an explanation and workaround for this.

https://community.fitbit.com/t5/Android-App/Sleep-Logs-show-0-time-asleep/td-p/2655747/

[KR212]

Same Here Alta HR

[bigdogmom95]

No sleep time logged, sleep icon is not showing on my fitFit app on phone. How do I add the sleep data back on my phone app?