Sleep Logs show '0 time asleep'

[KateFitbit]

Fitbit Update 04/18/2018: Hey everyone -- Our team has resolved this issue, which means you should be able to sync your sleep logs from last night and the app will display your actual hours slept as opposed to 0 time asleep. Thanks for your patience as we worked to the get this resolved as quickly as possible. I will be closing this thread as the issue is resolved.

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Fitbit Update 04/17/2018: We're aware of an issue where users who logged sleep may see their time asleep as 0 minutes.

We're working on getting this resolved as quickly as possible. In the meantime, we have a workaround:

Workaround:

• Manually edit your sleep log (hit the "edit" button at the top right of the app and change your start OR end time by 1 minute.
• Save the change
• This will recalculate your sleep and should resolve the issue.

Please note I have merged several threads with this issue. I will have more information for you once this has been fully resolved. Thanks for your reports and continued patience as we work on a fix. 

[Lorried]

Did that and still hasn’t resolved the issue!

[fitmom304]

Solved mine for current day but my past few days have changed to last nights times . Scrolling past few days my sleep

loga all day exact same thing after getting stuck this morning 

[Dittygirl19]

My sleep hours are recorded, but I have 0 for last night's awake time and no sleep stages. What is the problem? I have an Alta HR.

[toddsdonald]

Just an update, I edited my sleep log by 1 minute, (basically adjusted the time I went to sleep by 1 minute}, and it seemed to correct the issue and showed regular sleep time and stages.

[babyfox]

Had the same problem with my Charge 2 showing 0 minutes asleep even though the graph showing sleep stages looked normal.

Editing the sleep start time by 1 minute (and saving that) made the Time Asleep and the numeric values for sleep stages go back to normal.

Thanks!

[Ammiss]

This worked for me, too. Thank you for sharing!

[Psvg]

I have all zeros also, the dashes are there and time I fell asleep and woke up but no breakdown.  I adjusted the times and that did not fix it. 

[keystrata]

This morning everything is back to normal, there are no sleep records with zero sleep time now.  But as far as I know neither the fitbit app nor Oreo has been updated.

[Psvg]

All but Sunday are back to normal.  


Sent from my Verizon 4G LTE smartphone

[unicorn1306]

Just noticed this little problem on my sleep tracking. The fitbit has recorded me sleeping (in case you wonder about the strange time of day, I work nights) but all the length-of-time figures read as zero. All other days seem ok, just this one strange occurrence.

[SunsetRunner]

Nice screen shot, @unicorn1306! We appreciate information like this when troubleshooting a problem. In this situation, Fitbit is aware of the issue and has offered a temporary fix. Tap here to review it. 

[KateFitbit · Accepted solution]

Fitbit Update 04/18/2018: Hey everyone -- Our team has resolved this issue, which means you should be able to sync your sleep logs from last night and the app will display your actual hours slept as opposed to 0 time asleep. Thanks for your patience as we worked to the get this resolved as quickly as possible. I will be closing this thread as the issue is resolved.