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Sleep Score Errors

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‎10-12-2019 01:03

‎10-12-2019 01:03

Has anyone else had issues with the sleep score over-writing the wrong days data? My Friday's score deleted my Thursday's score and now Friday is showing no score. I've also have had a days sleep score calculate before I've actually woken up. The score doesn't factor in and change with additional hours of sleep. With these inaccuracies, what value is this score if the data can't be modified and you know it's wrong?

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‎10-13-2019 17:04

‎10-13-2019 17:04

Hi @Satch09, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and for the details that were shared in your post. To better assist you with this situation, can you please let me know when was the first time you experienced this situation and how many times since then? Which Android mobile device are you using to sync your Fitbit device? In the meantime I receive your answers, please verify if the Fitbit app and the Android version of your mobile device are up to date.

 

Keep me posted and let me know if you have any additional questions.

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‎10-14-2019 07:18 - edited ‎10-14-2019 07:23

In response to RicardoFitbit

‎10-14-2019 07:18 - edited ‎10-14-2019 07:23

Hi,I'm using an Android Samsung Galaxy S7.Both my fitbit app and my phone are up to date on it's updates. I even searched to see if I was missing any updates The first time it happened. 

 

The sleep score first showed up on my phone in the app on Aug 22, 2019 and inconsistently recorded sleep until Aug 29, 2019 when I started getting a score everyday.From there the first time I noticed an issue was September 19, 2019. I slept 3 and 33 min and got up to drink water and went back to bed.

 

The sleep score didn't combine the additional sleep with the original score given. It gave me a score of 67 when typically my scores for 6.5 hours had been closer to 79-80. September 27, 2019 did a similar thing. In total I had closer to 8 hours of sleep. The sleep score calculated early and never updated for combined sleep. My sleep score was around 69. Other nights a sleep score would be closer to 86 for 8 hours. 

 

Last week October 10 my Thursday sleep score was a 72 for 7 hrs and 16 min of sleep. On Friday I got 8 hours and 2 min but came away with a score of 37. The 37 overwrote my Thursday score and then showed I was missing the score.Not sure what goes into calculating sleep score but it clearly is doing something wrong. 

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