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Sleep and Exercise Data not Correct

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‎06-21-2019 14:39 - last edited on ‎06-23-2019 05:40 by Fitbit Moderator

‎06-21-2019 14:39 - last edited on ‎06-23-2019 05:40 by Fitbit Moderator

I have a fitbit Versa, my data for sleep and exercise is not updating on my watch. My steps  water  hourly and floors are correct but my sleep and exercise hasn't changed since Wednesday. I have logging out, restarted phone, restarted blue tooth and Uninstalled fitbit app nothing has worked  Any help would be appreciated! 

 

 

Moderator edit: Clarified subject

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‎06-23-2019 05:39

‎06-23-2019 05:39

Hello @RRHickman.

 

Thanks for bringing this up and sharing all of the steps that you have tried so far.

 

In this case I'd like to ask you to share some screenshots of the information that you are getting for sleep and exercise. That will help me better understand what is going on.

 

In the meantime I'd like to ask you to try logging in  through the browser on your phone and check if the data is the same in the web version of the Dashboard. 

 

I look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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