Sleep chart not matching hours slept

[Nuge90]

So I noticed the past.... I don't even know, but I know it's at least been weeks. When I go to the sleep schedule section of the app, the section that lists time slept with the date is fairly accurate, but the chart above it is dead wrong.

Like a few nights ago it was a little over 8 hours, but the chart says it was 15 hr 38 min. I have never slept that long. It shows a 6 and a half hour night as 12 hr 20 min.

At first I figured it'd go away. It didn't. Then I thought I'd find it on here. Nope. So now I'm.asking. It's not a major problem since it's just the chart and everything else is right. 

But does anyone know if there's anything I can do to fix it?

[LanuzaFitbit · Accepted solution]

Thanks for joining the Community @Nuge90! 

We truly appreciate that you took the time to bring this to our attention. Our team is already aware of this situation. Whenever we have any updates on the matter we will be sure to let everyone know!

Thanks for your understanding and your patience. Let me know if you have any questions! 

[Vvi]

My sleep chart isn't matching my hours slept. The hours seem to be correct however the hours double when displayed on the chart. This began one week ago and I have had my charge 2 since December. Suggestions?

[LanuzaFitbit]

Hello @Vvi! Thanks for joining the Forums! 

At this moment we still do not have any updates on the matter. Whenever we do have anything to announce we will let everyone know.

Thank you for your patience and understanding. If you have any questions, please let me know.

[Schaunel]

Is it helpful to report that I believe I am experiencing the same situation?

[LanuzaFitbit]

Hi @Schaunel!

Absolutely! The more information we have on the issue, even knowing how many users are experiencing it, can definitely be helpful!

Thanks for your understanding and your patience! 

[KLLenox]

My Charge 2 does this as well.  I hope you fix this soon.  I'd like to use my fitbit to try to improve my sleep habits. 

[LanuzaFitbit]

Hi @KLLenox! Thanks for stepping into the Community.

We truly appreciate your feedback and comment. Whenever we have any updates we will let everyone know.

Thanks for your patience and understanding.

[MissRisa]

Hello, I just replaced my old Charge HR with a pre-owned Charge HR 2. With the new Charge 2 the sleep chart is showing many more hours of sleep than the individual nights with the quality of sleep listed below. I noticed this issue is marked solved but I am still having the same issues as of last night (6/21). I checked and there are no updates available for me through the Google play store. I'm on an LG-G3 running Android v 6.0. Hope this helps.

[Schaunel]

I don't think that this problem has been "fixed" yet, for anyone. I have it, as well!

Sent from my iPhone

[RuffusU]

Please return to your former app.  This updated app has all kinds of problems.  My sleep record was great and since the app update, it has been at least 50% inaccurate.   No longer recording naps and doesn't match night time sleep correctly anymore,  please advise

[RuffusU]

This has not been resolved.  Unless one considers "we are working on it " as today's standard for problems resolved.   Very disappointed 

[Nuge90]

It is currently as resolved as its going to be. I marked it because they're aware of the issue and there isn't an immediate fix. Leaving it unmarked for months or even a year just seemed unnecessary.

[MattJ71]

I have the same problem.

[MissRisa]

It is not uncommon in programming and web development to have unsolved issues remain unsolved for long periods of time. However marking it "Solved" means other people (like me) will go looking for this post for answers that solve the issue. I found no answers here, thus I voiced my disappointment and my specs to help the programmers/developers solve the issue. 

[LanuzaFitbit]

Hello @RuffusU and @MattJ71! Welcome to the Community @MissRisa, @Nuge90, and @Schaunel! 

Thanks for your feedback on the matter. Please know that 'Accepted Solutions' are selected by other users of the Forums and they are not selected or established by moderators. 

I'd like to recommend that you all try to update your app. To do so, please follow these steps:

1. Tap the Play Store app.
2. Go to the menu icon in the top left corner.
3. Tap My apps & games. If the Fitbit app has an update, you’ll see it in the Updates list.
4. Tap Update.

After the update, log out and then back into the app and check if the information is not correctly showing up.

Let me know how it goes! 

[Schaunel]

Now what is happening to me is that the number of hours:minutes on the dashboard is fewer than the actual number slept!

[MissRisa]

Finally there was an update available for the app and it's working a bit
better.
The new way of reporting sleep makes it look like I'm getting more sleep
than I am though, because it still counts the hours awake as part of the
sleep.
However I love the new charts with the different levels of sleep and the
goal ranges.

--
*-Marisa Terres*
"Smile, they're contagious"

[LanuzaFitbit]

Hey @MissRisa and @Schaunel!

@MissRisa It's great to read that you're enjoying the new design. You should experience less issues from now on.

@Schaunel Could you post some screen shots to show exactly what you mean? 

Please let me know if there are any questions.

[Schaunel]

The dashboard today says I slept 7 hrs. 21 mins, last night; while the sleep page says 7 hrs. 49 mins (For example!).

Schaunel S.

Sent from my iPhone