Sleep data with new layout

[Susanhill1910]

I suppose there was an update. The app presents sleep data differently.  Have others noticed this?

I miss seeing how long episodes of awake, light, REM and deep sleep are

Moderator edit: Subject for clarity.

[AGee2]

Not only is the new interface awful but the sleep data is now totally inaccurate… before the change my sleep data matched up to what I know was true.., since the change it says I am experiencing REM sleep (dreaming) when I know I am awake, up, working on a computer and drinking coffee! 
Clearly FitBit don’t care about these complaints as evidenced by their total silence but it’s still a stark response to their CUSTOMERS….😳

[JohnVee]

I'm amazed that Google/Fitbit are not listening! You can see from these posts that people are beginning to abandon Fitbit in favour of alternatives.

Perhaps they don't care. Perhaps it's all part of a bigger plan.

[samandduke]

I am considering leaving Fitbit.  Anyone have suggestions about a different sleep tracker?   I have Android Samsung Galaxy S.

[Girlhack]

What have yo done to the app?  It’s terrible. Following sleep patterns heat rates etc the new graphs are hard to understand and useless. Return to the way they read prior to the update. This is really poorly designed

[StephV909]

100% agree that the new graph is AWFUL and HARD to read. This does no lt improve the product in any way!

I might switch back to my SAMSUNG Watch! At least I can read the sleep graph!

[FitbitUser331]

Looks like more and more people exploring other options....sad to see usedToBeFit bit go away like that. 

Just do a "git revert" and make everybody happy Google

[FitbitUser331]

Just noticed another update for the app is available today, did anybody try it yet? 

[Gmamas]

Got an Apple watch and am amazed at all that shows up on the watch. Not wild about sleep app option that's part of Health app. It really doesn't show anything but total time. Additional options are listed, but nothing is showing up on them. Downloaded ShutEye, but it's got too much on it and doesn't split out sleep levels like old FitBit app did. Any recommendation on sleep apps for IOS?

[Sarabob]

I am dropping my Premium and will be looking at a Garmin. This new update is difficult and incomplete. Unfortunately big corporations don’t  listen. I will not renew my subscription.

[Counselor123]

Good info, thanks. Keep us posted because for many of us, this is a medical
issue and the sleep stats are the most important part of the watch.



So, what's important is not always the price..but what you get in the
software re sleep.

So far I'm hearing others enjoying saving money with a cheap watch, but it
may satisfy other needs.

Fitbit really ruined it's sleep software .not only hard to see but also hard
to understand. It needs to be revisited, analyzed and redone..mine is no
longer accurate. Says I'm sleeping when I'm not and vice versa occasionally.



The BENCHMARK needs actual hours and minutes next to it for comparison, not
just an unreadable little graphic.



A really good idea is a NEW post from a moderator representing Fitbit asking
for us to list all the issues that need to be addressed. That gives us an
opportunity to get their (awful) revised edition with all that we've enjoyed
in the past. But, that means they need to be proactive and want to better
their product. Maybe that's a lot to expect??



MODERATOR: ARE YOU LISTENING? ALL WE WANT IS AN ACCURATE AND VERY EASY TO
READ AND UNDESTAND VIEW AS WE ENJOYED IN THE PAST. FITBIT CAN REDESIGN. IT'S
JUST A MATTER OF PROGRAMMING. PLEASE CONSIDER SHARING WITH THE DECISION
MAKERS.



THANKS

[bahman44]

I really don’t think they are listening and if they are, they’re probably ignoring must be thousands of messages regarding the same issue

[Bebest]

Please return the app icons back to the way it was 2 years ago. Everything is absolutely messed up!  I can’t even read the sleep chart anymore. It’s all more difficult and unattractive. I have enjoyed Fitbit until recently when you changed and messed everything up. Change for the sake of change isn’t always a good thing. I don’t like it now. 

[Cottagebarb]

The new update is horrible. It’s harder to read at a glance. I was hoping there was a way to revert back to the old. 

[Jakekorn2]

The new displays in the ap are absolutely horrible and a significant downgrade from the old displays on iPhone. From sleep tracking to the daily step page, everything is much worse. Can we go back?

[JacIsle]

I hate the new updated sleep recording . It's not accessible, harder to read and I've given up. 

[brentpj1]

I’ve been designing software/UI for 25 years and the changes to the sleep graphs are shockingly bad. You should never break up bar graphs with text in between the bars. The brain doesn’t process data well when you have to alternate between reading text and bars. Much better to have text at the left axis (dimensions - Deep, Light, REM, Awake) and/or as a label (value) at the end of the bars. That allows you to keep the bars together for easy comparison. Stunned that they got rid of the reference band/line values. What’s the point of a reference band if you can’t see what the values are at the upper/lower end of the range (which you used to show). Now my sleep is being compared to an unknown blob. Same thing for the reference point for my 30 day average. I used to be able to see what my 30 day average is (as a number) but now it’s just a random dot. I know it’s supposed to be a percentage of total sleep, but if I were new to Fitbit, I wouldn’t even know whether it was meant to be my number of minutes or % of sleep over the last 30 days (again, no clarity on either what it represents or what the value is). The old graphs worked. The sleep time series stinks, too. Same issue - breaking up the line with text, so it’s no longer a time series line. I don’t know what you’d call it. It was beautiful before. The only change I kind of understand is the change to color-blind-friendly colors, but even there it would be nicer to have an option, because the old colors made more sense for a non-color- blind person. Tweaks to make: you HAVE to label the reference lines/bands with values. I’d even be happy if I could click on the band or point and see a values in a tool tip (though still wouldn’t be as good as the original graphs). You also have to remove the text between the bars and put them at the axis and/or end of the bars. Data visualization principles 101, Google! 

[SunsetRunner]

The new sleep dashboard metric look is cheap looking and rather useless compared to the former look. Google strikes out again. Worst decision ever for Fitbit to align with Google. Bring back the original format and leave Google in the dust!

[Sgal]

With with the new Fitbit update and over a thousand negative reviews Fitbit just doesn't care as we are stuck with a useless watch and they've already gotten their money from our subscriptions. What options are other people looking at for switching out of a fitbit? Two major issues with this update. I used to be able to easily look at how many steps I had a day and it would bring everything up so I could look at my history all at once. Now you have to tap on week month Etc and it's not efficient. But the worst part is the update on the sleep. I can no longer see what times of night I'm awake and for how long at a time. I've complained to Fitbit numerous times as they do have the ability to offer an option to either roll back to that or included as a second option as I have had this happen with other apps. Again Fitbit just doesn't care because they think they've got us all over a barrel.

[Ktharms]

Thank you for the info. Makes it a little better!

[Counselor123]

Thank you so much for making my words so much clearer as I didn't have the programming/designing background that you do. You've put my criticisms and suggestions in language that Fitbit's designers might better absorb and understand.

I've already seen some computer mags talking about this issue so it' now getting out in the public and will certainly affect the Google bottom line.

Since they will never consider reverting back to the original version, I've recommended the following:

1) understand the best parts of the older version. Most of that input is already in thousands for forum posts. Just read.

2) incorporate those best parts into the new version so we haven't lost what we most needed.

3) change the problematic issues in the new version (read brentpj1 for sure)

4) so this creates a NEW product with the best of both worlds

5) use beta testers this time before you release the new version to the public. There was no excuse for new updates to not have been tested by verified owners before release to the public. Had this been done, and had Fitbit taken pre-release testing seriously, Fitbit would have been BETTER off (as would we), not WORSE off.

MODERATORS ARE YOU LISTENING?? PLEASE PASS OUR CONCERNS ON...ESPECIALLY BRENTPJ1 AND OTHERS.