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Sleep graphs not making sense

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‎12-18-2020 01:51 - last edited on ‎12-22-2020 16:05 by Fitbit Moderator

‎12-18-2020 01:51 - last edited on ‎12-22-2020 16:05 by Fitbit Moderator

On the app in the sleep section, the length of the sleep length lines (horizontally) don’t make sense. 4 hours is longer than 8 hours. 7 hours is shorter than 5 hours. Etc. 

 

Moderator Edit: Clarified subject

Moderator Edit: Label

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2 REPLIES 2

‎12-20-2020 01:18

‎12-20-2020 01:18

Screenshot? 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎12-22-2020 16:13

In response to NellyG

‎12-22-2020 16:13

Hi @Kr_0, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? Just as @NellyG asked, can you please share a screenshot for a better understanding of this situation? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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