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Versa Lite not receiving text and email notifications

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‎12-22-2020 06:20 - last edited on ‎12-22-2020 16:46 by Fitbit Moderator

‎12-22-2020 06:20 - last edited on ‎12-22-2020 16:46 by Fitbit Moderator

My Versa lite stopped receiving text and email alerts yesterday. I have removed and reinstalled the app, turned off my watch, restarted my my watch and phone. I am at a loss as to why it won't work now. Any suggestions? 

 

Moderator Edit: Clarified subject

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‎12-22-2020 16:47

‎12-22-2020 16:47

Hi @tuts08, welcome to the Community Forums.

 

Thanks for the details that were shared in your post and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

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