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Sleep schedule doesn't match with sleep logs

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‎08-21-2019 13:10 - last edited on ‎08-22-2019 14:00 by Fitbit Moderator

‎08-21-2019 13:10 - last edited on ‎08-22-2019 14:00 by Fitbit Moderator

See my screen grab. Today is Wednesday, why does the top bit show last nights as being Tuesday but in the below bit it say that last nights sleep is 'today' and the previous night (which was Monday night) was tuesday.... it makes no sense!!Screenshot_20190821-210541_Fitbit.jpg

 

Moderator edit: updated subject for clarity

Best Answer
1 BEST ANSWER

Accepted Solutions

‎08-22-2019 13:59

‎08-22-2019 13:59

Hi @BryanCork. It's nice to see you around.

 

Thanks for bringing this to my attention, as well for sharing a screenshot of the Fitbit app. The Fitbit app should sync last night's sleep in today's details, and it's strange that the sleep schedule isn't matching that information. To work on this together, I'd recommend the following steps:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated in your phone.
  3. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  4. Go back to the previous screen, tap on force stop and reboot your phone.
  5. Open the Fitbit app, sync your Fitbit device and check your sleep details.

 

If the same keeps happening, please provide me with your phone's model and Android version. This information will help me to further investigate.

 

Keep me posted.

View best answer in original post

Best Answer
1 REPLY 1

‎08-22-2019 13:59

‎08-22-2019 13:59

Hi @BryanCork. It's nice to see you around.

 

Thanks for bringing this to my attention, as well for sharing a screenshot of the Fitbit app. The Fitbit app should sync last night's sleep in today's details, and it's strange that the sleep schedule isn't matching that information. To work on this together, I'd recommend the following steps:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated in your phone.
  3. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  4. Go back to the previous screen, tap on force stop and reboot your phone.
  5. Open the Fitbit app, sync your Fitbit device and check your sleep details.

 

If the same keeps happening, please provide me with your phone's model and Android version. This information will help me to further investigate.

 

Keep me posted.

Best Answer