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Versa not syncing or getting notifications

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‎08-21-2019 16:09 - last edited on ‎08-22-2019 13:31 by Fitbit Moderator

‎08-21-2019 16:09 - last edited on ‎08-22-2019 13:31 by Fitbit Moderator

My notifications are not going to my versa from my Google pixel 2. It's getting extremely frustrating. I've fixed it a few times but now nothing I do helps! I can't even reset my Fitbit. It keeps telling me it can't connect to my versa! What is going on with the fitbits lately?!

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎08-22-2019 13:30 - edited ‎08-22-2019 13:30

‎08-22-2019 13:30 - edited ‎08-22-2019 13:30

Hi @MelissaAnn13. It's nice to see a new member around.

 

Thanks for letting me know about your Versa, and for the steps tried prior posting. I understand your position, and I'm sorry that you're having this experience. Your Google Pixel 2 has been confirmed to be a supported device, so let's work on this together. First of all, make sure the Android version on your phone and the Fitbit app are updated to the latest version. Also, please try to the following troubleshooting steps:

 

  1. Remove the Versa from the Bluetooth settings.
  2. Turn off the Bluetooth from other phones, tablets or computers that are nearby.
  3. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  4. Go back to the previous screen, tap on force stop and reboot your phone.
  5. On your Versa, hold the left button and check if the notifications are enabled.
  6. Open the Fitbit app, tap the profile's icon and setup a device.
  7. Choose the Versa, select the option to replace and follow the onscreen instructions.
  8. Once that is done, tap on "Notifications" and set them one more time.

 

Give it a try and keep me posted!

Best Answer