Sleep stages not showing on app with Charge 3

[kamblondy]

My charge 3 is not showing me the sleep stages.  It only show if I am awake or restless and how many times

Moderator edit: updated subject for clarity

[SteveH]

According to fitbit:

"There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern."

Taken from: https://help.fitbit.com/articles/en_US/Help_article/2163/

[AlvaroFitbit]

@kamblondy Welcome! Thanks for being part of our Community! Sorry to hear that you aren't getting sleep stages. Adding to @SteveH explanation you can try fully charging your tracker, clean the back of the device with cotton and rubbing alcohol and restart it.

Let me know how it goes!

[kamblondy]

Thanks will do.


Sent from my Samsung Galaxy smartphone.