Sleep very inaccurate

[Skat77]

My sleep in extremely inaccurate. It shows restless when I known for a fact I was awake and even gotten up to use the bathroom. Also, when I am awake in the middle of the night,it still counts it as asleep with 0 times woken up. Anyone else have this issue??

[FerdinandFitbit]

Hey there @Skat77. Good to see you around! 🙂

I would recommend maybe changing the sleep sensitivity for your tracker to record your sleep in a more accurate way. For that, go to your tracker settings and look for "Sleep Tracking". Here change it from normal to sensitive and try it out the next night and see if there is any improvement.

Hope this helps. Anything else you may need, let me know. I'll be happy to help!

[Skat77]

I don't see that option on my app. Where would it be ?

Sent from my Galaxy S7
(Please disregard any typos)

[FerdinandFitbit]

Thanks for getting back @Skat77!

This can only be done through the web dashboard. If you go to www.fitbit.com/settings/device or from your dashboard directly by clicking on the gear icon at the top right corner and then clicking on Settings and then on Devices.

Let me know if you need more help with this!

[Skat77]

I did that last night and it said I slept 4 hrs which is VERY inaccurate.  When on normal mode it never shows me awake.  is there anything in between?

[FerdinandFitbit]

Hmmm that's very strange @Skat77 😕

I would say that at this point you can get in touch with the Support Team for them to take a deeper look and see what is exactly going on with your tracker. They'll be happy to help you out with this and get you back on track.

Let me know how it goes!