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SmartTtrack Data disappeared

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‎06-13-2017 04:54 - last edited on ‎06-16-2017 10:10 by Moderator Alum

‎06-13-2017 04:54 - last edited on ‎06-16-2017 10:10 by Moderator Alum

Exercised at aerobics class this morning, data showed up on flex 2 with aerobic  workout 31 minutes and then I manually added 14 minutes of strength ( weights) afterwards but the aerobic portion disappeared . The times didn't overlap so this should not of happened. The minutes of exercise also disappeared, now showing 0 yet shows just shy of 5000 steps. This is the second time this has happened. I manually entered  aerobics,  this showed  less calories burned then  device showed immediately after class. I rebooted device but this is not the first time this has happened. Please help.

 

 

Moderator Edit: Updated Subject For Clarity.

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1 REPLY 1

‎06-16-2017 10:02

‎06-16-2017 10:02

Hello @EthelM, it's nice to have you here in the Fitbit Community. Certainly this is not an expected behavior, however it should not be happening. If this happens on a daily basis please set up your tracker again on your Fitbit account. For this the following post will guide your through.

 

Hope this helps and let me know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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