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Sort of Sync Work Around-Samsung Note 4 and Fitbit One

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‎08-12-2017 08:20 - edited ‎08-12-2017 08:22

‎08-12-2017 08:20 - edited ‎08-12-2017 08:22

Just got off phone with fitbit people, yes they are working on problem,  will be a few days before a fix.  Yes, can still get steps from my "One" to my chart using my Dongle. After we plugged the dongle in the computer and opened a web browser, type in fitbit.com/setup. Scroll down and Go to the area highlighted in pink, it reads install windows(this is my kind of computer) install it, then make sure bluetooth and location is on first on your phone, then select sync in the application on the computer that you just launched.  I pinned that page to my task bar since going into just the regular app on the computer, that will not sync either

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‎08-14-2017 06:13

‎08-14-2017 06:13

Hello @Stephmartin71, thank you for visiting the Fitbit Community! I saw you have recommended yo sync with a computer as a workaround. Indeed, syncing with a computer is a great recommendation when there are issues to sync with a mobile phone of for other instances.

 

Installing the software is require to sync with a computer, so for more details the following video will be helpful to illustrate your recommendation.

 

Thank you for your contribution and let me know if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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