SpO2 Data Not Being Updated in App

[LostScientist42]

I have the Sense.

I have done all the restarts and checked firmware.

I have become aware that my SpO2 data has not been imported to the Health Metrics. Every other data like heart rate, breathing rate, skin temperature has been.

I have also checked that this is not a Premium feature. The oversimplified breakdowns in the PDF report are and these are not what I'm focussing on here. 

I have no idea why my screenshot has been compressed weirdly but you get the idea.

 

 

[SilviaFitbit]

@LostScientist42 Hi there. Thank you for the detailed information shared and the screenshots attached. 

I appreciate the troubleshooting performed prior to posting. Please confirm that you're still not getting SpO2 data and that your Fitbit Sense is syncing, take into consideration that it can take up to an hour for SpO2 data to display. Are you getting any error message on your watch when checking the SpO2 clock face?

Hope this helps. 

[LostScientist42 · Accepted solution]

1. I'm aware that the SpO2 reading can take up to an hour to appear on the clock face. It was appearing at about the 30 minute mark but the value did not sync with the Health Metric tile for a week.

2. There were no error messages.

3. I continued to research the error insteas of waiting for a reply from Fitbit and found a solution in the Sense forum where others are experiencing the same problem and found a solution from another user which is to clear the cache of the Fitbit app.

In Android phone Settings 

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

The problem was with the app, not due to user error as you imply in your response.

[SilviaFitbit]

@LostScientist42 Thank you for sharing the solution that you found on the Sense forum. 

I appreciate the research done. Your feedback is really appreciated, in my initial reply, I was just trying to confirm that everything was set properly and gather more info, this to ensure I could provide the appropriate troubleshooting. 

Have a good week.