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SpO2 app is installed but Fitbit app denies

ANSWERED

‎03-30-2025 21:32 - last edited on ‎04-03-2025 07:19 by Fitbit Moderator

‎03-30-2025 21:32 - last edited on ‎04-03-2025 07:19 by Fitbit Moderator

I just got my charge 6 and noticed that there's no SpO2 reading inside the app. While looking into the detail page, there's a note asking me to install the SpO2 App and if I click on it, I'm linked to SpO2 tracker app that's designated for sense 2.

1000040595.png

This is what I see when I go to learn more:

1000040596.png

If I reinstall the preinstalled SpO2 App, the reading shows up. This is the 2nd day it's acting like that. Any Idea why this is happening?


Moderator Edit: Clarified subject

Best Answer
40 REPLIES 40

6 hours ago

In response to LizzyFitbit

6 hours ago

Just installed the new app version on my iPad - same message 'please install the SpO2 app on your smart watch'.

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0 Votes