SpO2 data from Sense doesn't sync to my health metrics

[Enel9]

I have a Fitbit Sense for a month and I realized that the SPO2 value does not appear always at the Metrics tile but it is visible everyday in the clock...

In the fitbit app I see "No data" for the last night, when i see the value in my clock face. I tried syncing the Sense several times and all the data (steps, floors, kcal...) everything is updated but the SPO2 is without data... First days, i get the SPO2 with the default clock face (not an SPO2 one) but one day stop syncing that data so i thought the problem was there (i should use a SPO2 face clock in order to sync the SPO2 value to the app) so I tried to put an SPO2 clock face and resync... but nothing... now, i have been about 1 week with a SPO2 face and syncing all the days, and i only have SPO2 values for 5/7 days.

Does anyone know why is this happening?

Fitbit app is updated to the last version, and running in a Galaxy S7 with Android 8 and the last update available.

Thanks in advance!!  😊

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Enel9, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[haddadgeorge]

Same here the Fitbit app stopped collecting SpO2 data from my sense 3 days ago.  Any suggestion?