help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

linking to new phone after upgrade

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2021 15:48

‎03-30-2021 15:48

I just upgraded my phone and I cannot figure out how to link my Versa 2 with my Galaxy S21.  I tried to go to set up a new device but it says "There is a Fitbit Versa 2 connected to your account already.  Are you setting up a new one?"  The only option available is "replace your Fitbit Versa 2"  The Fitbit isn't new, my phone is.

Thanks

 

 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-31-2021 00:27

‎03-31-2021 00:27

The problem is that you are trying to go through the setup process again but this isn't necessary. All you need to do on your new phone is to download the app and logon using your existing ID and password. As the Versa 2 is already linked to your account then it should pick it up automatically.

 

It sounds like you have downloaded the app and sign on ok so are you having any issues syncing? If so, do you still have your old phone? If you do, then "forget" the fitbit in the phone's bluetooth settings as this could be blocking connection to your new phone.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎03-31-2021 00:27

‎03-31-2021 00:27

The problem is that you are trying to go through the setup process again but this isn't necessary. All you need to do on your new phone is to download the app and logon using your existing ID and password. As the Versa 2 is already linked to your account then it should pick it up automatically.

 

It sounds like you have downloaded the app and sign on ok so are you having any issues syncing? If so, do you still have your old phone? If you do, then "forget" the fitbit in the phone's bluetooth settings as this could be blocking connection to your new phone.

Best Answer
0 Votes