Spinning and tracking wheel on dashboard

[Indijnki]

I am getting back to the gym and was excited to plug in my spin class - my Fitbit Alta HR tracked 22 minutes and when I plugged in the 30 minute class to show toward my exercise goal it took the minutes down to zero. I do it for that little green circle - how can I have that show up again? Thanks.

[LanuzaFitbit]

Welcome to the Forums @Indijnki.

Thanks for bringing this up and explaining the situation.

In this case I'd like you to post a screenshot of what you are seeing. In addition to that I'd like to ask you some questions:

• When you say that the Alta HR tracked 22 minutes, did it track and log an activity into your Dashboard?
• The 30 minute class, did you log it manually?

Look forward to your reply.

[Indijnki]

I didn't see this right away. On the dash it recorded 22 minutes and did not track it as a day of exercise. When I went to account for the class manually it tracked it as a day of exercise but took the minutes from 22 to zero.
- Kate

Sent from Yahoo Mail on Android

[LanuzaFitbit]

Hello @Indijnki.

Thanks for bringing this up and explaining those details.

In this case I'd like for you to post some screenshots of what you are seeing.

In the meantime I'd like to recommend that you try to log out of your account and then log back in. That should help in getting it all to display properly since it will be reloaded from the servers.

Let me know if you have any further questions.