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Start day not being saved

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‎03-12-2019 10:36 - last edited on ‎03-13-2019 07:20 by Moderator Alum

‎03-12-2019 10:36 - last edited on ‎03-13-2019 07:20 by Moderator Alum

Hi,

 

I have a Fitbit Charge 3 and a Samsung phone. I have gone into Advanced settings and selected the start day to be Sunday. However my data is not resetting. I have tried uninstalling and then reinstalling the app but this has made no difference. Any ideas why it is not returning to zero and restarting on a Sunday?

 

 

Moderator edit: subject for clarity

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1 REPLY 1

‎03-13-2019 07:27

‎03-13-2019 07:27

Welcome to the Community @Pauline29.

 

I just wanted to let you know that I have moved your post from the Charge 3 board to the Android app board, since I think that here you will be able to see more related topics about the Fitbit app.

 

Thanks for troubleshooting this start day issue by yourself. Have you checked if your Fitbit app is updated? If you haven't, I recommend taking a look at the help article How do I update the app to the latest version? and follow the instructions provided there.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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