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Step count is wrong

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‎11-30-2020 09:00

‎11-30-2020 09:00

My step count continues to be about 10k to 12k less than it should.  I have already tried installing the app and reinstalling it. I have turned the watch off and on.  I have turned the phone off and on an is still wrong. I'm not sure what else to do to fix the problem.  Please help. 

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‎11-30-2020 09:03

‎11-30-2020 09:03

Are you doing a lot of treadmill walking, holding hand rail?  Steps are often not counted if fitbit wrist is held steady, rather than swinging as usual in walking.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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