Hi there @Clairedh, welcome aboard to the Fitbit Community! I was reading that your total count for steps, calories, floors among other stats went away from your app and tracker. By any chance it happened any outside the normal behavior and functionality of your account?
If nothing extraordinary happened, I've seen this scenario in a few occasions and its possible that your account had an error causing the lost of your numbers. In this was the case, not that is not possible to recover the information and I can understand why you are annoyed.
The only alternative here is to create a manual entry as you mentioned, at least to have an average of your calories and steps. If you need help with this, visit: How do I manually log an activity or exercise?
Let me know if this happen again. I'll be around.
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