Steps decreased

[Elizabethmiller]

Ok so now my steps have decreased from yesterday. What's going on.?? No steps are being recorded and if they are they are not correct help.

Moderator edit: edited title for clarity

[JuanJoFitbit]

@Elizabethmiller Thanks for joining us in this thread! I'd like to know if the wrong amount of steps are only on your tracker or when you sync it as well. In the meantime, try restarting your tracker as advised in Peter's post. After this, turn off your phone and turn it back on. Once this has been done, check out if your steps get recorded as they should.

Keep me posted on the outcome my friend and I'll be around! 

[Elizabethmiller]

I turn my phone off every evening when I go to work and still all steps are not correct. It seems I looked at my steps I think on Thursday had almost 90000 steps the next day it showed only 63000.??? Show I have no idea how many steps are actually being counted

[Elizabethmiller]

Ok I will try restarting and see what happens

[JuanJoFitbit]

@Elizabethmiller Thanks for providing more details about the issue you experienced with your tracker. The restart is a great workaround that will refresh your tracker internally.

Let me know how it goes my friend!