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Steps not syncing on ionic

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Ive tried turning bluetooth on and off. Restarted my phone. Turned my watch on and off and still my steps havent been syncing. Everything else is working fine. It has synced my steps for the last 3 days.

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Hello there @Morgan82, lovely to have new faces in the Fitbit Community, welcome aboard! It has been a few days since you posted, so I'm wondering how it goes? Are your steps still not syncing from your Ionic?

 

Something that can be a reason your tracker is not syncing, is a low battery charge. Make sure your Ionic battery has enough charge to sync your daily steps.

 

Also I saw you have tried different solutions to address this issue, but as a matter of review I would like to share with you the following post: Having trouble syncing? (here's how to fix this). Let see if there is something missing to try and also make sure your Android phone is listed as compatible since with not compatible devices, the behavior of the app might be affected not working as is expected.

 

Keep me posted if you are back on track already. I'll be around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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