Steps still not counting during workout

[Mel1253]

Anyone else still having this issue? I have the Pixel 2 watch and my steps still do not count during any type of workout. I have updated, factory reset, Uninstalled and reset everything and STILL no fix. 

[RiekoC]

Hello @Mel1253 

I've seen Pixel Watch users report this issue after installing the March 2026 watch update. As far as I know, the team is aware of the issue and is working to fix the problem. However, we don't know the timeline for the fix. 

For now, please submit this issue using the Feedback option in the Fitbit app:

• Tap your avatar in the upper right of the Today page in the Fitbit app
• Tap Feedback in the menu that opens
• Complete the prompts and submit

Although it's likely that you won't receive a response, we've gotten confirmation that the team reviews every submitted feedback report and uses the information for issue investigation. 

[AntonellaL]

Yes I also have a pixel and previously they did, about two weeks ago it stopped. Do you know if this is a known issue? 

[RiekoC]

Hello @AntonellaL 

As far as I know, this is a known issue and the team is working to fix the problem. However, we haven't seen a timeline for the fix. 

Please use the steps in my previous post to submit the issue using the Feedback option in the Fitbit app. 

[CandiCane74]

Yes I am discovering the same thing! I am super frustrated!!! 

[Dm3392]

I am having the same issue.  I called support yesterday and did a factory reset.  The issue is not resolved. 

[SuburbanDiva]

Experiencing the same issue and the only thing they were able to tell me is do a factory reset... It needs an update! I guess we're just going to be waiting until they get around and fixing it.

[LCHuser]

Yes, I am having the same problem. It is very frustrating. 

[MarlitaB]

Yes! Having the same issue, its so frustrating!

[tucson-tim]

Pixel 4 watch has the same issue. Steps are 0 during workouts. 😞

[Charlottexo]

I am still having the issue!!!! Just reported 

[kush-codes]

Running into the same problem on Pixel watch 4. Factory reset no luck. Extremely frustrating 

[SuperNova1808]

Same here - I spent an hour playing Padel yesterday and my workouts all week to not have any steps counted. I also cleared the Fitbit Cache on my phone and restarted both Watch and phone with no luck. I added feedback too. I only just upgraded to a Pixel 4. Wishing I had gone with a Samsung upgrade right now 

[RiekoC]

Hello @kush-codes , @SuperNova1808 

The lack of step tracking during tracked workouts happened after installing the March Pixel Watch update. Like you, I have the same issue with my Pixel Watch 4 and doing a tracked workout - no steps are tracked. I'm also waiting for the problem to get fixed. 

[SuperNova1808]

Hi @RiekoC @kush-codes 

I played badminton today and it recorded my steps!! Potentially fixed? 

[Landryjoe]

Hope so considering this has been an issue for over two months now. Will give it a try with the elliptical today and hope for the best. 
---------------------
Just tried it out this morning with a short elliptical session - ZERO steps recorded. Reverting to using the treadmill setting. Sigh. 

Moderator edit: merged reply

[SuperNova1808]

Oh no. I'm playing pickleball tomorrow I'll test it and report back. Definitely tracked for badminton 
----------------------------------
Update. Steps recorded whilst playing Badminton but not on general workout

Moderator edit: merged reply

[tucson-tim]

Still broken as of today. Zero steps tracked during Workout this morning (typically it would be about 4,000 steps).

[ClaudiaMFitbit]

Hello everyone!

Thank you for reporting this issue, I can assure you our technical team is looking into it. I see this thread is on Android but I can see a couple people mentioned specifically the Pixel Watch. Can anyone confirm if they've had this issue on another Fitbit device or only the Pixel Watch? 

[tucson-tim]

I think this may be related only to pixel watches. I know my pixel 4 watch no longer can track steps during workouts. It's really annoying.