Steps syncing to total but not in Challenges

[Slsalkil]

This issue just started today... I have 3,000ish more steps only total than on the challenges. It keeps saying it's synced as of now but it's not the same.

[dancer28]

I'm having this issue. I'm doing 2 challenges and I'm at 16,000 steps, but the challenge only said 13000. Help!

[MeylinP]

Hey hey hey @Slsalkil @dancer28 welcome to our Community! It's nice to have you here! I'd like you to know that there are some possible reasons for this to happen as the following:

1. Steps fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode.
2. You're manually logging steps. 
3. You're using MobileRun to track GPS data with your app. 
4. You're in a different timezone than the challenge owner. 

I'd also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

Hope this helps, let me know the outcome! 

[SunsetRunner]

I have the same problem, 2 challenges, all members in the UK but only 1 of the challenges have the correct total of steps, the other challenge showing 11000 less for the week?

[Wholmes]

I am in a challenge I have over 10,000 steps on my fitbit but only 1,500 is showing on the challenge chart. What is going

[MeylinP]

Welcome to our Community @SunsetRunner @Wholmes! Thanks for stopping by! I'd like to know if you have checked the reasons provided in my previous post? If you did and it is still not working please try logging out and back in on the app. If you're still having issues please contact our Customer Support team and let them know the steps you've already checked so they can provide you with a good solution for this.

Let me know the outcome!