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Steps were not synced

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‎12-18-2019 04:32 - last edited on ‎12-19-2019 09:22 by Fitbit Moderator

‎12-18-2019 04:32 - last edited on ‎12-19-2019 09:22 by Fitbit Moderator

I just switched from my Samsung gear back to fitbit, samsung wasn't very accurate for calories burned but I liked the tech features.  Now I'm upset I switched,I worked out in the morning and hit my step target goal by 2pm, it was totally wiped clean by 3pm, what's the point in having a fitbit if your app isn't compatible with syncing to the Fitbit? I'm really upset,  these watches are expensive, the company needs to get its act together. It's your tracker and your app why can't the sync properly? It's frustrating.  

 

Moderator edit: Subject for clarity

Best Answer
3 REPLIES 3

‎12-19-2019 09:20

‎12-19-2019 09:20

Hello @Abbey.29, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for the details that were shared in your post, I totally understand how frustrating this matter can be for you. Seems odd that the information that was tracked with your device wasn't synced as designed. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this inconvenience and how many times since then? All your stats were wiped out or just steps? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions.

Best Answer

‎12-19-2019 18:50 - last edited on ‎12-25-2019 16:13 by Fitbit Moderator

In response to RicardoFitbit

‎12-19-2019 18:50 - last edited on ‎12-25-2019 16:13 by Fitbit Moderator

my fitbit fitbit 3 wont wont with my android one plus 6.. Since yesterday 19.12.2019. i have tried everything. Uninstalling the app.. rebooting my phone and my device. And its frustrating that im in the middle of a challenge and my steps won't sync. I have had this watch since February 2019 and have never had such an issue. Is it related to the upgrade? I would appreciate some assistance

 

Moderator edit: Format 

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0 Votes

‎12-25-2019 16:19

In response to Sakina_c

‎12-25-2019 16:19

Welcome to the Community Forums @Sakina_c, sorry for the delayed reply.

 

I appreciate the details that were shared with me, thanks for trying some troubleshooting steps prior to bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your OnePlus 6 that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Looking forward to your reply if you require further assistance.

Best Answer