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Steps won't stay after syncing

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‎07-09-2019 09:48 - last edited on ‎07-10-2019 19:46 by Fitbit Moderator

‎07-09-2019 09:48 - last edited on ‎07-10-2019 19:46 by Fitbit Moderator

My app steps won't stay when they sync.

 

,Moderator edit: Subject for clarity 

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‎07-10-2019 19:45

‎07-10-2019 19:45

Hi @Tree2004 thanks for bringing this to my attention, it's a pleasure to assist you with your steps concern. Welcome to our Community Forums!

 

To better assist you with this situation, can you please let me know if you're able to sync your Fitbit device but at the moment you check the Fitbit app you're unable to see the steps that were successfully synced? If such is the case, please let me know which Android mobile device you're currently using. Also, please let me know which Fitbit device you have, when was the first time you experienced this and how many times since then. In the meantime I receive your answers, please restart your Fitbit device and do the following:

 

  1. Force quit the Fitbit app
  2. Uninstall the app
  3. Reboot your mobile device
  4. Reinstall the Fitbit app
  5. Make sure that your mobile device Android version is up to date

 

Looking forward to your reply, let me know if you have any additional questions. Smiley Happy

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