Still can't log in to android app, can't sync

[kjl13]

I posted a message yesterday (see below) and now that thread says that the problem has been solved.  It hasn't for me.  I tried to log in again this morning and here's what I'm getting.  I restarted my phone and got the same message.

Here's what I wrote yesterday:

I got this Fitbit (it was my daughter's) last week and everything has been fine--or so I thought.  When I went online today to look at my dashboard, it said it hadn't synced since last Thursday and that my battery was dead (it wasn't).  I have tried many of the solutions that show up on these forums with no luck at all.

I have restarted the device twice.  I have uninstalled and installed my Fitbit app 3 times now.  I have unpaired and re-paired the device.  I have turned the phone off and on several times, put it in airplane mode, turned bluetooth on, turned it off, changed my password.  When I try to log in, I first get a message saying "invalid email or password"(I am logged in online using my new password) , then the message is "no network connection" (I have wifi enabled and downloaded an audio book earlier), then"Fitbit.com is unavailable.  Please try again later."  This time I got "Network operation failed No network connections.  Please check your settings." But I know I have network connections.  When I hit the "retry" button, it goes back to "Invalid email or password."    This is ridiculous! 

[#2]

I got this Fitbit (it was my daughter's) last week and everything has been fine--or so I thought.  When I went online today to look at my dashboard, it said it hadn't synced since last Thursday and that my battery was dead (it wasn't).  I have tried many of the solutions that show up on these forums with no luck at all.

I have restarted the device twice.  I have uninstalled and installed my Fitbit app 3 times now.  I have unpaired and re-paired the device.  I have turned the phone off and on several times, put it in airplane mode, turned bluetooth on, turned it off, changed my password.  When I try to log in, I first get a message saying "invalid email or password"(I am logged in online using my new password) , then the message is "no network connection" (I have wifi enabled and downloaded an audio book earlier), then"Fitbit.com is unavailable.  Please try again later."  This time I got "Network operation failed No network connections.  Please check your settings." But I know I have network connections.  When I hit the "retry" button, it goes back to "Invalid email or password."    This is ridiculous! 

[MakMak]

Hi, @kjl13! Have you tried clearing the cache for your app? I would also make sure the app is up to date.

One last thing to check - can you log on from another method (like the internet)?

[Annschuur]

I don't have solution but am having same problem exactly.

[kjl13]

I'm not sure how I would clear the cache on my app when I can't log into the app.

I just started using the app maybe 10 days ago, so what I downloaded, I assume is up to date.

Yes, I can log in online.

Thanks!

[kjl13]

I got my Fitbit to pair by setting up a new account which then treated the Fitbit as a new device.  I don't have access to any of my previous stats, but at least I can sync now.  This is very odd.

[MakMak]

@kjl13, clearing the cache is a phone operation - you need to go into your phone settings, app settings, the Fitbit app, and then clear the cache.

[kjl13]

I cleared the cache. I think I mentioned right before you recommended
that, that I had set up a new account on my phone using a different email
and password and the phone and device finally synced. Unfortunately, now I
can't log in to my pc dashboard with either my old or new account.